Exchange Policy

Our Guarantees

For orders Paid via all methods (Credit Card, Paypal, Order through Phone, In-Store Order) besides Klarna

• Prior to shipping, each pair of eyeglasses is thoroughly inspected by a licensed optician to verify the prescription and to ensure proper alignment of the frame. In addition, all glasses are packaged in a stylish hard case, with a microfiber cleaning cloth for maximum protection.
  
  
• All prescription accuracy is guaranteed 100%
  
  
• If for any reason you are unsatisfied with the style or fit of our product, we offer a 30-day unconditional exchange web orders only policy.
  
  
• No exchanges or refunds on custom orders. Custom order is define as any frame and/or lens option that is not listed on our site.
  
  
• Frame only purchases can be exchanged not refunded. Customer is responsible for return shipping.
  
  
• For prescription eyeglasses, Eyeglassdirect will provide a free return shipping label (Valid for 10 days) for all exchanges
  If you need an exchange please contact us either by phone or email.
  Phone: 1-866-536-7790
  E-mail: info@eyeglassdirect.com

For orders paid via Klarna, please visit here