Eyeglassdirect warrants our eyewear against defects in material and craftsmanship for one year from the date of purchase. Scratched lenses are considered normal wear and tear and are not covered under warranty.

If the eyewear are returned within the warranty period, and Eyeglassdirect finds that the breakage was due to a defect in material or craftsmanship, the eyewear will be repaired or replaced at our discretion and returned to the sender. In the event that the damage is not due to a defect in material or craftsmanship additional repair charges may apply. In this event, you will receive notification of additional charges either through e-mail or a telephone call.

Contact us either by e-mail or by phone to start the warranty process. Make sure to have the following information ready:
1. Your complete name, current return address, telephone number and email address.
2. A copy of your invoice, or the order number.
3. A description of problem or service that you required.

E-mail:[email protected]
Toll-Free Telephone Number: 1-866-LENS-790